OneLife: a new step towards the horizon

OneLife has developed an online process that allows partners and customers to benefit from a completely digitalized relationship, more efficient and faster by facilitating the completion of the required documents when entering into a new relationship. The digital signature service offered to all parties in the process is the final touch to a 100% digital relationship. This new service – currently offered on the Belgian market, where OneLife is also the market leader – will be gradually rolled out to the group’s other key markets. 

The security, privacy and robustness aspects of its digital processes were very important to OneLife in the choices that were made to design and implement them. Nowina Solutions’ EVA platform, the electronic signature solution chosen by OneLife, is based on Nowina Solutions’ EVA platform. This platform is already deployed in several European countries but also beyond the European borders. It therefore has the advantage of being international and contextual by relying on the most relevant means of signature given the risk and the country. Furthermore, it does not require the deployment of hardware or any other process involving the prior registration of signatories. This was an important requirement of OneLife’s specifications as they distribute their products in many European markets, each with their own specificities. As an eIDAS auditor, Nowina also provides assurance of the compliance of the implemented solution due to its perfect operational knowledge of the European regulation. EVA is very easy to deploy, adapting to OneLife’s specific needs and providing a reliable audit trail that allows the entire signature process to be traced and reconstructed. This integration project was perfectly in line with the other projects of OneLife’s strategic digital transformation programme, which aim to progressively dematerialise the documents exchanged and the business processes. The good collaboration between the respective teams and the users, as well as their ability to evolve in an agile approach, have enabled these challenges to be successfully met. A flexible and robust solution for an innovative customer experience “The electronic signature solution we have deployed allows us to use electronic identity cards from all European countries to generate qualified signatures in compliance with the eIDAS standard or national regulations. It also offers the possibility of using more flexible authentication methods such as SMS or soft tokens via our OneApp mobile application. In this way, we are able to adapt to the multinational context of our partners for an innovative, flexible but also robust and secure customer experience,” concludes Christophe Risse, IT Development Manager at OneLife.